Contact Us

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If you have a comment, question or concern, we recommend that you first try our FAQ, where many of the most common questions are thoroughly discussed, as you may find an immediate answer. If your question is not answered by our FAQ, please contact us via any of the below methods and we'll be more than happy to assist you with any question or concern you may have.

Due to the high volume of phone calls we receive each day, we highly recommend that you submit your question via the contact form. Please include as many details as possible such as order number, product model, name and contact phone number. This way we can forward your concern to the proper support representative and they will normally respond to your question within 24 hours.

Or you may contact us by emailing us at:

Our Location

New Open Box
1625 W. Olympic Blvd., Ste-516
Los Angeles, CA 90015

Office Hours:

10:00am - 6:00pm, Monday-Friday, Pacific Time. Closed on U.S. Holidays

Customer Service:

Phone: 213-637-2230

Consumer Priority Service

Extend your manufacturer Warranty for up to 5 years

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Why choose us?

  • Award Winning Service
  • Authorized Retailer
  • Low Price Guarantee
  • Quick Shipping
Going Green

Going Green

We at New Open Box have taken steps to ensure a cleaner and healthier planet.